Website Terms of Use

Last Updated: 20 November 2025

These terms of use (together with the documents referred to in them) detail the conditions under which you may make use of our website, www.isla.health (our “Site”), whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to use our platform.

Please review these terms carefully, as they apply to your use of our Site. We recommend that you print a copy of this user agreement for future reference.

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our Site.

1. Other Applicable Terms

This user agreement refers to the following additional terms, which also apply to your use of our Site:

Our Privacy Policy: Sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and warrant that all data provided by you is accurate.

2. Information About Us

www.isla.health is a site operated by ISLACARE LTD (“We”).

Registered in: England and Wales
Company Number: 12108076
Registered Office: 17 Blessbury Road, Edgware, London, HA8 0SU.

3. Changes to These Terms & Our Site

We may revise these terms of use at any time by amending this page. Please check this page periodically to take notice of any changes we have made, as they are binding on you.

We may also update our Site from time to time and change the content. However, please note that any content on our Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

4. Accessing Our Site

Our Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted temporarily. We may suspend, withdraw, discontinue, or change all or any part of our Site without notice. We will not be liable to you if, for any reason, our Site is unavailable at any time or for any period.

You are responsible for:

Making all arrangements necessary for you to have access to our Site.
Ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

5. Your Account and Password

If you choose, or are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at dpo@isla.health.

6. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights on our Site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Usage Rules:

You may print off one copy and download extracts of any page(s) from our Site for your personal use.
You may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
You must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

If you print off, copy, or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately. In addition, you must, at our option, return or destroy any copies of the materials you have made.

7. No Reliance on Information

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our Site.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Site is accurate, complete, or up-to-date.

8. Limitation of Our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms that may apply to our Site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

Use of, or inability to use, our Site; or
Use of or reliance on any content displayed on our Site.

For Business Users

If you are a business user, please note that in particular, we will not be liable for:

Loss of profits, sales, business, or revenue.
Business interruption.
Loss of anticipated savings.
Loss of business opportunity, goodwill, or reputation.
Any indirect or consequential loss or damage.

For Consumer Users

If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and Isla has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

9. Uploading Content to Our Site

Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you warrant that any such contribution complies with our content standards. You will be liable to us and indemnify us for any breach of that warranty.

Rights & Privacy:

Any content you upload to our Site will be considered non-confidential and non-proprietary.
You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store, and copy that content and to distribute and make it available to third parties (see “Rights You License” below).
Isla has the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights or their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site.
We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with our content standards.
The views expressed by other users on our Site do not represent our views or values.

You are solely responsible for securing and backing up your content.

10. Rights You License

When you upload or post content to our Site, you grant the following licenses:

A worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our Site and across different media and to promote the Site or services; and
A worldwide, non-exclusive, royalty-free, transferable license to allow third parties to use the content for their purposes.

We will use your materials only as instructed unless required by a court or regulator.

11. Viruses & Misuse

We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform in order to access our Site. You should use your own virus protection software.

You must not:

Misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
Attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer, or database connected to our Site.
Attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

12. Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
You must not establish a link to our Site on any website that is not owned by you.
Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the homepage.

We reserve the right to withdraw linking permission without notice. If you wish to use our Site’s content beyond what is allowed in this user agreement, please contact dpo@isla.health.

13. Third-Party Links and Resources

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and assume no responsibility for them.

14. Applicable Law

Consumer Users: Please note that the terms of this user agreement, its subject matter, and its formation are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Business Users: These terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us via this page or please email dpo@isla.health

Thank you for visiting our site and exploring our user agreement. To learn more about Isla and how we empower our partners to level up their healthcare delivery, go here.