Web accessibility statement

Isla’s platform is currently being redesigned and developed with usability and accessibility as a priority. We’re in the process of becoming WCAG 2.1 (WCAG) level AA compliant on all patient facing pages. We have ambitions of becoming AAA compliant across our entire site in the future, and are currently building the infrastructure, process and ambition necessary to get us there. We’ve taken on board international guidance and best practices on web accessibility.


We commit to testing for each new feature release using the following browsers and assistive technology combinations:

  • Lighthouse & Axe as part of automated testing on mobile and desktop.
  • In browser magnification up to 200%.
  • Keyboard navigation only.
  • Using assistive technology (i.e. screen readers)
  • Desktop – Google Chrome and Microsoft Edge
  • Apple iOS – Safari (latest version) on iPhone and iPad with VoiceOver and Magnification.
  • Android – Chrome with Talkback and Magnification.
  • A variety of devices across different ages and screen sizes.


We are committed to the continual improvement of the accessibility of our platform. We achieve this by doing the following:

  • Using a design system of accessible components and patterns (including WCAG 2.1, level AAA compliant font sizes and colour combinations).
  • Considering accessibility at the start of our projects, and throughout, including usability testing.
  • Making accessibility the whole team’s responsibility.
  • Performing regular accessibility audits internally.
  • Speaking with our customers and incorporating their feedback to improve our services.
  • Keep up with the latest best practices and evolving standards.

Outstanding accessibility issues

After an internal audit, we have found some known issues, which we are currently working towards solving:

Non-accessible content:

How information has been labelled or marked up on non-patient facing areas of the site

  • Missing labels from HTML elements [Criterion 1.3.1, 3.3.2].
  • Elements such as buttons missing a name, role, or value [Criterion 4.1.2, 2.4.4].

How content responds to user input:

  • Some non-patient facing areas of the app do not support resize text (up to 200%) [Criterion 1.1.4]
  • Some non-patient facing areas of the app do not support keyboard navigation [Criterion 2.1.1]

Third-party functionality and services

For some platform functionality (such as our image editing tools and support channels), we depend on third-party functionality and services. We take accessibility into consideration when choosing to adopt these services, however, we cannot guarantee that they are and/or continue to be accessible and usable.


We have plans to further these commitments by doing the following:

  • Carrying out external audits annually.
  • Usability testing with more users with a variety of accessibility needs.
  • Regularly educating and upskilling the whole team on accessibility through workshops.

Reporting a web accessibility issue

If you experience any accessibility issues while using our website, please let us know by emailing support@isla.health.

This statement was last updated in December 2023.